Agencia de Turismo Sustentable

Agua Grande, Agency for Sustainable Tourism Medicinal, acts as an active agent for passengers. Is responsible for complying with all the itinerary detailed in the
tourist packages Brightness of Stars, Crescent Moon, Full Moon, including all the services detailed in it. It is not the responsibility of the company
interruptions in the normal development of the package due to force majeure beyond our control such as climatic, political, social, etc.

Agua Grande, Agency of Sustainable Tourism Medicinal is committed to provide a quality service and ensure the satisfaction of THE CLIENT.
Agua Grande, Agency of Sustainable Tourism Medicinal reserves the right to accept or not any booking request of any passenger, to any tour or
tourist package or to cancel or change a tourist package, if the circumstances warrant it. reserves the right to modify the itinerary it deems necessary
but always thinking about the satisfaction of the CLIENT. for justified reasons, Agua Grande, Agency of Sustainable Tourism Medicinal will emit the corresponding
billing for the service provided to the CLIENT and it will be delivered at the appropriate time.

payment

Our payment policy, in the case of individual passengers, requires that our
services are completely canceled 6 days before the arrival of the passengers,
unless different conditions are specified. In the case of groups, our
Payment policy requires that our services must be completely canceled 8
days before the arrival of the group together with the list of passengers, unless
that different conditions are specified.

Any modification to agreed services or the hiring of new services
once the trip is started, they will be paid directly by the passenger or may, in case the
agency accept it, be charged to a credit card.

Payment methods

Ways to make the pre-payments for the confirmation of the requested services:
– VISA credit card with Verified by Visa and MASTERCARD with Securecode
– VISA, MASTERCARD, AMERICAN EXPRESS credit card through PAYPAL
– Bank deposit.
VISTA ACCOUNT
STATE BANK
Account Number: 12260147178
On behalf of Carmen Gómez Sola
RUT: 15,998,449-4
In Chilean pesos

-Ship money through Western Union. On behalf of Carmen Gómez Sola
RUT: 15,998,449-4
In Chilean pesos.

-Service Multicaja, Web Pay, Servi state.

All reservations will be subject to confirmation until the full reception of the full payment for the services of the packages Brillo de Estrellas, Luna Cresciente, Luna llena.

In case a specific agreement has been reached between the company and the client, the reservation can be confirmed with a partial payment of 75% for the packages
Tourist Glitter of Stars, Crescent Moon, Full Moon. However, the balance must be canceled before the start of services.
Payments for our services can only be made as indicated in our payment methods. Once the reservation of the tourist package is confirmed to the client by means of a confirmation e-mail to contacto@aguagrande.cl, this will be guaranteed, except cancellation for reasons stated under the title of responsibilities which are totally unrelated to the company.

In tourist and recreational packages, they will have a discount of 20% for groups over 10 people booked and confirmed.
For all our clients that your payment method is cash, transfer or bank deposit or deposit by Wester Union will be a discount of 5%

Children under 5 years have a 20% discount.

Children under 10 have a 10% discount.

We will be in communication with the client before and after the activity.

With regard to cancellations, refunds and refunds of money, these will be regulated by the terms and conditions stipulated in the Cancellation Policies,
Refund and Refund

The client will only need to appear at the Plaza La Serena meeting point according to indications to start the Glitter of Stars Tour, Luna
Crescent or Full Moon, with confirmation of reservation and payment of 100% of the package tomadpo and in addition to identify with your national identity card and passport
(in case of being a foreigner).

Transportation Mobilization Service in Minibus (they are included in the tour package according to specification during the paid tour Intineracio)

Individual passengers and group passengers
If a cancellation request is received up to and including 15 days before the arrival date of the passengers, the refund or refund will be subject to a penalty.
15% of the total cost for administrative expenses, apart from the financial expenses associated with the cost of the bank transfer, credit card commission and some
other expenses and / or cost associated with the return. Except for exceptions that are specified below. If a cancellation request is received up to and including 10 days
Prior to the arrival date of the passengers, the refund or refund will be subject to a charge of 35% of cancellation expenses, outside of the financial expenses associated with the
cost of bank transfer, credit card commission and some other expenses and / or cost associated with the return. Except for exceptions that are specified below.
If a cancellation is received 9-5 days before the arrival date of the passengers, the refund or refund will be subject to a 65% cancellation fee,
out of the financial expenses associated with the cost of the bank transfer, credit card commission and any other expense and / or cost associated with the return.
Except for exceptions that are specified below. No refund or refund will be granted if the request for cancellation is received with up to 4 days
before the arrival date of the passengers. Likewise, no refund or refund will be granted for non-presentation of the passenger (s) or cancellation during the

trip. There is no refund or refund for portions of tour packages or unused stays. In the case of cancellation of tourist packages that include the service of transport in Minibus, services already acquired, no refund or refund will be granted for the concept of these services.

Certain services may be interrupted or canceled due to weather conditions, reasons of force majeure, riots, etc., or others beyond the control of the
providers or from the same agency. No refund or refund will be granted as a result of these interruptions or cancellations beyond our control.
No refunds will be made to the CLIENT for services not used voluntarily, illness, accidents or other reasons, on the date and time
scheduled, nor may it be used at another time.

If the CLIENT waives the use of the contracted program voluntarily, he / she will not have the right or any type of refund.

The management.

Preparation

Answer:

  • Tent for camping and bedding for sleeping
    Solar Protection (Hat-Blocker)
    Mosquito repellent
    Lantern
    Comfortable clothes and shoes for program activities
    (Camitas by mountains + beach + shelter)

Luggage
The weight limit accepted for land service is 30 kg., Free of extra payment. The passenger is responsible for their luggage and any claim for lost or stolen
You will have to do directly to the operator of the Agency. The luggage, jewelry and personal items of the CLIENT is the sole responsibility of the same. The luggage, jewelry
and personal items of the CLIENT is the sole responsibility of the same.

Documentation
The passenger is responsible for having his / her passport or other travel document in force and
visas according to their nationality accepted by the laws of the governments of the
countries that you are visiting. In order to make reservations you will need to have the
following information of each passenger: Full Name, Passport Number,

Nationality, Age, Sex. It is recommended to inform allergies, diseases,
conditions of the passenger, characteristics of each passenger, food preferences, etc.
Detail health restrictions or other reasons expressed by the passenger.

All reservations will be subject to confirmation until the full reception of the full payment for the services of the packages Brillo de Estrellas, Luna Cresciente, Luna llena.

In case a specific agreement has been reached between the company and the client, the reservation can be confirmed with a partial payment of 75% for the packages
Tourist Glitter of Stars, Crescent Moon, Full Moon. However, the balance must be canceled before the start of services.
Payments for our services can only be made as indicated in our payment methods. Once the reservation of the tourist package is confirmed to the client by means of a confirmation e-mail to contacto@aguagrande.cl, this will be guaranteed, except cancellation for reasons stated under the title of responsibilities which are totally unrelated to the company.

In tourist and recreational packages, they will have a discount of 20% for groups over 10 people booked and confirmed.
For all our clients that your payment method is cash, transfer or bank deposit or deposit by Wester Union will be a discount of 5%

Children under 5 years have a 20% discount.

Children under 10 have a 10% discount.

We will be in communication with the client before and after the activity.

With regard to cancellations, refunds and refunds of money, these will be regulated by the terms and conditions stipulated in the Cancellation Policies,
Refund and Refund

The client will only need to appear at the Plaza La Serena meeting point according to indications to start the Glitter of Stars Tour, Luna
Crescent or Full Moon, with confirmation of reservation and payment of 100% of the package tomadpo and in addition to identify with your national identity card and passport
(in case of being a foreigner).

Transportation Mobilization Service in Minibus (they are included in the tour package according to specification during the paid tour Intineracio)

We understand that you may not have a printer on hand when you travel, so it is not necessary to have a hard copy. However, we ask that you show an identification that matches your reservation and also the order number that will be sent to you by email immediately after making your reservation. Like the therapy tab and Authorization Application Kambo.

Preparation

Communicate to the phono / WhathsApp + 569890977 or send an email to contacto@aguagrande.cl

Reservation

  • From La Serena Airport take a transfer to Plaza de Armas La
    Serena.
  • From Bus Terminal La Serena take a collective taxi inside and outside the
    dependancies of the terminal in direction to the Plaza de Armas La Serena.

The Itineraries are planned with great care although, for operational reasons, you can
it is necessary to change the order of activities in the itinerary, or the specified route, and
Although such cases may be rare, the itinerary in general should only be assumed as
a basic guide

Agua Grande, Agency of Sustainable Tourism Medicinal will be able to modify the order of the
travel of the excursions, provided that it is considered strictly necessary for
security or better service success.

Agua Grande, Agency of Sustainable Tourism Medicinal reserves the right of
make, without prior notice, modifications in the order of excursions or trips, due
to weather conditions, or for any other relevant reason, the same as
they will guarantee the best development of your trip.

All reservations will be subject to confirmation until the full reception of the full payment for the services of the packages Brillo de Estrellas, Luna Cresciente, Luna llena.

In case a specific agreement has been reached between the company and the client, the reservation can be confirmed with a partial payment of 75% for the packages
Tourist Glitter of Stars, Crescent Moon, Full Moon. However, the balance must be canceled before the start of services.
Payments for our services can only be made as indicated in our payment methods. Once the reservation of the tourist package is confirmed to the client by means of a confirmation e-mail to contacto@aguagrande.cl, this will be guaranteed, except cancellation for reasons stated under the title of responsibilities which are totally unrelated to the company.

In tourist and recreational packages, they will have a discount of 20% for groups over 10 people booked and confirmed.
For all our clients that your payment method is cash, transfer or bank deposit or deposit by Wester Union will be a discount of 5%

Children under 5 years have a 20% discount.

Children under 10 have a 10% discount.

We will be in communication with the client before and after the activity.

With regard to cancellations, refunds and refunds of money, these will be regulated by the terms and conditions stipulated in the Cancellation Policies,
Refund and Refund

The client will only need to appear at the Plaza La Serena meeting point according to indications to start the Glitter of Stars Tour, Luna
Crescent or Full Moon, with confirmation of reservation and payment of 100% of the package tomadpo and in addition to identify with your national identity card and passport
(in case of being a foreigner).

Transportation Mobilization Service in Minibus (they are included in the tour package according to specification during the paid tour Intineracio)